Your agreement is with Domestic & General and includes an initial repair (where repairable), along with ongoing maintenance and support for your boiler and controls.
Repairs to Baxi boilers are carried out by Baxi Gas Safe registered engineers using Baxi Genuine Parts.
Baxi has partnered with Domestic & General to offer you a repair plan. This agreement is between you and Domestic & General, covering the initial one-off-repair (where repairable) and on-going maintenance and support for your product/boiler and controls. Repairs to your boiler will be carried out by Baxi Gas Safe engineers.
The data you provide will be shared with Domestic & General in order that they can provide the services to you under the Repair and Care plan. Baxi will only use your data to carry out the repair service under your plan. Please see the Domestic & General privacy notice, and the Baxi privacy policy for more information.
Suspected gas or carbon monoxide leak?
Click hereIf you smell gas or are worried about gas safety, you can call your national gas emergency service free at any time on:
United Kingdom (excluding Northern Ireland and Isle of Man)
0800 111 999
Northern Ireland
0800 002 001
Isle of Man
0808 1624 444
At Baxi our customers come first, so we will make every effort to meet your required date and appointment timing. In the unlikely event that this is not possible, we will contact you as soon as possible to rearrange.
The parking should be within 100 yards of your home for the onsite visit. For example, providing parking permits, if there are restrictions to on-street parking or providing a dedicated parking spot.
If you can’t confirm that these conditions are met or are unsure if you can meet them, please call us on 0330 053 4014.
In order to help ensure your boiler stays in good working order, you can access hints and tips at any time during the plan term.
Delivery and installation costs if your boiler is replaced
Labour costs to remove or install the old boiler
Radiator and valves
Flue system from the boiler
Repairs caused by sludge, limescale or corrosion
Work to upgrade your boiler to meet current industry standards
Oil/Electric heating systems
Please read our Important Information page for further information.
Initial repair by an expert Baxi engineer to get you back up and running
If we can't fix your initial boiler fault or if the boiler is beyond economic repair, we'll refund 100% of your payment
Ongoing hints and tips to keep the boiler in good working order
On subsequent repairs, if the boiler is beyond economical repair, you will receive a replacement boiler up to the value of £750
Exclusive access to Domestic & General’s Boiler care portal to keep your boiler in good working order
Maintenance checks at the same time as your initial repair to help maintain your boiler
Repairs up to value of the £1,500 if your boiler stops working
Next day appointments subject to availability and time of booking
Manage your repairs online through the D&G boiler care portal
You will be charged £76.19 per month for 6 months totalling £457.14 by Direct Debit (6-month minimum term applies)
Your details will only be used as described in the privacy policies of Baxi and Domestic & General.
Payments will be made using the following reference:
D&G Boiler Care
If you pay by Direct Debit, your maintenance and support will automatically continue for another year with a new plan, unless you inform Domestic & General otherwise.
Please read our Important Information page for all further details.
Please pay Domestic & General by Direct Debit from the account detailed in this instruction subject to the safeguards assured by the Direct Debit Guarantee. I understand this instruction may remain with Domestic & General and if so details will be passed electronically to my bank/building society.
Confirmation of Direct Debit instruction
The company name which will appear on your bank statement against Direct Debits will be Domestic & General Services Ltd.
You will be charged £76.19 per month for 6 months totaling £457.14 by Direct Debit (6-month minimum term applies)
