FAQs

While it is technically possible, as a general rule, an air source heat pump should not be moved once it’s installed. Find out more about the process...

Yes, you will need a hot water cylinder with your air source heat pump, unless you are looking at a hybrid system.

Generally, it is best to keep your boiler switched on even during the summer months, however this can depend on your home and your circumstances.

In most cases, you don't need planning permission for an air source heat pump (ASHP). But there are certain rules & regulations to be followed in certain circumstances or settings.

Is a condensing boiler the same as a combi boiler? The short answer is yes. However, there are 3 types of condensing boilers.

Air source heat pumps are designed to be quiet pieces of equipment, typically no louder than a refrigerator.

All the information on your old uSense app should be migrated automatically to your new My Baxi app.

If your boiler breaks down due to sludge in the system, the repair work is not covered under your warranty and can lead to expensive repair bills as a result.

Many boiler breakdowns occur due to sludge in the heating system. A magnetic filter is an effective way of preventing this sludge from accumulating, and may prevent costly breakdowns at a later stage.

We advise you have your boiler serviced every year in accordance with the manufacturer’s instructions and to keep your warranty valid.