How can we help?

Question 1

What is the coefficient of performance (COP) of an air source heat pump?

Accepted Answer

An air source heat pump’s COP and SCOP ratings give an indication of how efficiently it performs under certain conditions and throughout the year.

Question 2

What size air source heat pump do I need?

Accepted Answer

Heat pumps need to be sized correctly in order to work efficiently. Generally, larger homes need a heat pump with a larger output.

Question 3

How do commercial air source heat pumps work?

Accepted Answer

Air source heat pumps provide a flexible option for heating commercial buildings using the ambient air. Learn more

Question 4

Can an air source heat pump be moved after installation?

Accepted Answer

While it is technically possible, as a general rule, an air source heat pump should not be moved once it’s installed. Find out more about the process...

Question 5

Can an air source heat pump be moved after installation?

Accepted Answer

While it is technically possible, as a general rule, an air source heat pump should not be moved once it’s installed. Find out more about the process...

Question 6

Will I need a hot water cylinder with my air source heat pump?

Accepted Answer

Yes, you will need a hot water cylinder with your air source heat pump, unless you are looking at a hybrid system.

Question 7

Should I turn off my boiler in the summer?

Accepted Answer

Generally, it is best to keep your boiler switched on even during the summer months, however this can depend on your home and your circumstances.

Question 8

Do you need planning permission for an air source heat pump?

Accepted Answer

In most cases, you don't need planning permission for an air source heat pump (ASHP). But there are certain rules & regulations to be followed in certain circumstances or settings.

Question 9

Is a condensing boiler a combi boiler?

Accepted Answer

Is a condensing boiler the same as a combi boiler? The short answer is yes. However, there are 3 types of condensing boilers.

Question 10

Is an air source heat pump noisy?

Accepted Answer

Air source heat pumps are designed to be quiet pieces of equipment, typically no louder than a refrigerator.

Question 11

How do I set up my new My Baxi app for my uSense smart control?

Accepted Answer

All the information on your old uSense app should be migrated automatically to your new My Baxi app.

Question 12

Why should I get the water in my central heating system cleaned?

Accepted Answer

If your boiler breaks down due to sludge in the system, the repair work is not covered under your warranty and can lead to expensive repair bills as a result.

Question 13

Why should I have a filter fitted?

Accepted Answer

Many boiler breakdowns occur due to sludge in the heating system. A magnetic filter is an effective way of preventing this sludge from accumulating, and may prevent costly breakdowns at a later stage.

Question 14

How often should I have my boiler serviced?

Accepted Answer

We advise you have your boiler serviced every year in accordance with the manufacturer’s instructions and to keep your warranty valid.

Question 15

How long is the warranty on a Baxi boiler?

Accepted Answer

Baxi boiler warranties range from two-year parts and labour up to 10-year parts and labour, subject to being registered within 30 days of the boiler’s installation and an annual service being carried out.

Question 16

Why is my boiler pressure low?

Accepted Answer

A decrease in boiler pressure can be the result of air getting into the system, a leak, or debris. Adjusting the pressure is usually straightforward, but contact an engineer if you notice the pressure dropping frequently.

Question 17

Why is my boiler pressure low?

Accepted Answer

A decrease in boiler pressure can be the result of air getting into the system, a leak, or debris. Adjusting the pressure is usually straightforward, but contact an engineer if you notice the pressure dropping frequently.

Question 18

How long does a boiler last?

Accepted Answer

Typically, a well-maintained boiler will last between 10 and 15 years, with a service carried out at least once a year.

Question 19

Why are my radiators cold?

Accepted Answer

If you notice that your radiators are cold to the touch, you may have air or sludge trapped inside the system. These can be simple to resolve, but if you’re concerned, contact a heating engineer to help.

Question 20

How energy efficient is my boiler?

Accepted Answer

Most modern boilers are designed to be highly efficient, due to changes in building regulations. You can use your boiler’s Energy related Products (ErP) directive certification to understand how efficient it is.

Question 21

How energy efficient is my boiler?

Accepted Answer

Most modern boilers are designed to be highly efficient, due to changes in building regulations. You can use your boiler’s Energy related Products (ErP) directive certification to understand how efficient it is.

Question 22

Which Baxi boiler do I have?

Accepted Answer

You can identify what type of Baxi boiler you have by checking the instruction manual, serial number, or by calling Baxi Customer Support on  0330 678 0917.

Question 23

How do I know if I've got sludge in my central heating system?

Accepted Answer

Issues with your radiator temperature, leaks from your boiler, and unusual sounds from within your system are all indicators that there is a buildup of sludge.

Question 24

How do I know if I've got sludge in my central heating system?

Accepted Answer

Issues with your radiator temperature, leaks from your boiler, and unusual sounds from within your system are all indicators that there is a buildup of sludge.

Question 25

Is an air source heat pump noisy?

Accepted Answer

Read our ASHP FAQ for an understanding of noise levels, guidelines/regulations, and strategies for minimising air source heat pump noise.

Question 26

Air source heat pump costs

Accepted Answer

Air source heat pump tends to cost around £14,000. But, homeowners in England & Wales can get a discount of up to £7,500 off an ASHP installation. More...

Question 27

What is the coefficient of performance (COP) of an air source heat pump?

Accepted Answer

An air source heat pump’s COP and SCOP ratings give an indication of how efficiently it performs under certain conditions and throughout the year.

Question 28

What is the coefficient of performance (COP) of an air source heat pump?

Accepted Answer

An air source heat pump’s COP and SCOP ratings give an indication of how efficiently it performs under certain conditions and throughout the year.

Question 29

How does a system boiler work?

Accepted Answer

A system boiler has all the main components of the heating system within it, allowing a neat and quick installation. The boiler heats water stored in a cylinder or tank, delivering hot water when required and is particularly beneficial in properties that have a high demand for hot water.

Question 30

Where is safe to install a boiler?

Accepted Answer

You can have your boiler installed safely in most rooms. However, you do need to consider the Building Regulations.

Question 31

What is a condensing boiler and how does it work?

Accepted Answer

A condensing boiler is a boiler that recaptures and reuses the heat from combustion gases that would normally be lost through the flue. There are three main types of condensing boiler: combi, system, and heat only boilers

Question 32

How do I set up holiday mode?

Accepted Answer

Holiday mode can be accessed from the More menu in your My Baxi app.

Question 33

How do I connect My Baxi app to my Alexa?

Accepted Answer

Connect the My Baxi app to Alexa by enabling the My Baxi Skill from the Alexa store.

Question 34

What temperature should my boiler be set at?

Accepted Answer

Typically, your boiler should be set to at least 65 degrees Celsius to prevent bacteria growing in the water and maintaining comfort.

Question 35

How can I set the temperature for my hot water?

Accepted Answer

You can set the temperature for your hot water between 50 and 60 degrees Celsius using the controls on your thermostat.

Question 36

How can I set the schedule for my central heating?

Accepted Answer

You can set the schedule for your central heating using the Baxi uSense app or thermostat.

Question 37

Does my boiler filter need cleaning?

Accepted Answer

Your boiler filter should always be cleaned as part of your boiler’s annual service.

Question 38

Do I need to change my radiators for a new air source heat pump?

Accepted Answer

As air source heat pumps work at lower temperatures than traditional boilers, there may be a need for your radiators to be upgraded.

Question 39

What happens at a boiler service?

Accepted Answer

During a boiler service, your Gas Safe registered installer will carry out various checks, such as checking the gas pressure, ensuring safety devices are in good condition, and pipework is in a suitable condition. It will usually take around half an hour to complete a boiler service.

Question 40

What do I need to do to prepare for my Baxi Engineer visit?

Accepted Answer

Ahead of your Baxi engineer visit, make sure there is somewhere for them to park their van, that the boiler or cylinder can be accessed easily, and they have a safe environment to work in.

Question 41

Can I run a bath and shower at the same time?

Accepted Answer

Depending on whether you have a hot water cylinder, you can normally run a bath and a shower at the same time. A system boiler and storage cylinder may be more suitable for properties that have a higher demand.

Question 42

What are the different types of boilers?

Accepted Answer

The main types of boiler are combi, system, heat only, and electric boilers. The one that you choose for your property will depend on your specific needs and aspects of your home.

Question 43

Why is my boiler leaking?

Accepted Answer

Checking for damp surfaces on or around your boiler, pipe corrosion, and water dripping beneath it can help identify if there is a leak.

Question 44

What are the different hot water settings and how do I change them?

Accepted Answer

You can change your hot water settings through the Hot Water panel on your Baxi unit.

Question 45

Are air source heat pumps safe?

Accepted Answer

Air source heat pumps that are installed correctly and in accordance with key guidelines are designed to be safe and efficient, with numerous safety features required as part of the installation.

Question 46

Are there grants available for air source heat pumps?

Accepted Answer

Grants such as the Boiler Upgrade Scheme are available to help eligible households with the cost of having an air source pump installed at the property.

Question 47

Understanding hot water cylinder sizes and dimensions

Accepted Answer

Hot water cylinders come in different sizes and capacity varies according to factors such as the size of the property and the number of occupants.

Question 48

What size hot water cylinder do I need for a 2 or 3 bed house?

Accepted Answer

Though the usage varies, there is a general rule of thumb you can use for getting the right size cylinder for your home, usually between 45-60 litres of water per occupant. A two-bedroom home (2–3 occupants) typically requires a cylinder that holds between 120 and 180 litres and three-bedroom homes (3–4 occupants) typically need a cylinder that holds between 180 and 240 litres.

Question 49

Are air source heat pumps safe?

Accepted Answer

Read our guide as we explore aspects addressing common safety concerns and showcase Baxi’s dedication to safe and efficient air source heat pump systems.

Question 50

Are air source heat pumps safe?

Accepted Answer

Read our guide as we explore aspects addressing common safety concerns and showcase Baxi’s dedication to safe and efficient air source heat pump systems.

Question 51

Can a hot water cylinder work with an immersion heater?

Accepted Answer

The short answer is yes. Find out how an hot water cylinder work with an immersion heater works; and how to maintain the system...

Question 52

How do commercial air source heat pumps work?

Accepted Answer

Air source heat pumps provide a flexible option for heating commercial buildings using the ambient air. Learn more

Question 53

How do I set up my new My Baxi app for my uSense smart control?

Accepted Answer

All the information on your old uSense app should be migrated automatically on My Baxi app. Simply follow the steps or watch our video to complete setup.

Question 54

What do Baxi error codes E23, E53, E133, E119 and E128 mean?

Accepted Answer

If your boiler shows error code E28, E53, E133, E119 or E128 then your condensate pipe may be frozen.

Question 55

Will an air source heat pump provide all of my heating and hot water needs?

Accepted Answer

When combined with a compatible hot water cylinder, an air source heat pump can be a great option for efficient heating and hot water performance.

Question 56

Is an air source heat pump noisy?

Accepted Answer

Read our ASHP FAQ for an understanding of noise levels, guidelines/regulations, and strategies for minimising air source heat pump noise.

Question 57

Will I need a hot water cylinder with my air source heat pump?

Accepted Answer

Yes, you will need a hot water cylinder with your air source heat pump - unless you are looking at a hybrid system. Read more...

Question 58

Do I need to change my radiators for a new air source heat pump?

Accepted Answer

Do you need to replace your radiators with a new air source heat pump? Find out more about heat loss, radiator sizing, costs and heating options here...

Question 59

Where can I find the serial number of my boiler?

Accepted Answer

Serial number can usually be found on the drop down panel on the front of the boiler. Some boilers have a tag underneath the boiler. Find out more...

Question 60

Should I turn off my boiler in the summer?

Accepted Answer

Is it ok to turn off your boiler in summer? The short answer is: it depends on your home and your circumstances. Find out more...

FAQs

How can we help?

What is the coefficient of performance (COP) of an air source heat pump?

What size air source heat pump do I need?

How do commercial air source heat pumps work?

Can an air source heat pump be moved after installation?

Can an air source heat pump be moved after installation?

Will I need a hot water cylinder with my air source heat pump?

Should I turn off my boiler in the summer?

Do you need planning permission for an air source heat pump?

Is a condensing boiler a combi boiler?

Is an air source heat pump noisy?

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