FAQs

Hot water cylinders work with immersion heaters. Read how the two work together here.

All the information on your old uSense app should be migrated automatically on My Baxi app. Simply follow the steps or watch our video to complete setup.

Is your boiler shut down and is showing error code E28, E53, E113, E119 or E128? Find out how to fix this...

Exploring ways to have an energy-efficient heating system that delivers consistent performance all year-round? ASHPs could be a good option. Find out more

Read our ASHP FAQ for an understanding of noise levels, guidelines/regulations, and Strategies for Minimising Air Source Heat Pump Noise.

Wondering if you need to have a hot water cylinder with an air source heat pump? Read for more information.

Do you need to replace your radiators with a new air source heat pump? Find out more about heat loss, radiator sizing, costs and heating options here...

Serial number can usually be found on the drop down panel on the front of the boiler. Some boilers have a tag underneath the boiler. Find out more...

Is it ok to turn off your boiler in summer? The short answer is: it depends on your home and your circumstances. Find out more...

In most cases, you don't need planning permission for an air source heat pump (ASHP). But there are certain rules & regulations to be followed. Read more..