Welcome to Baxi Customer Support.
We are an award-winning service division and are here to provide support for the lifetime of your boiler.
Opening times
Monday to Friday: 8am - 6pm
Saturdays and Bank Holidays: 8.30am - 2pm
Support
Baxi Customer Support
Cold weather advice
How to thaw a frozen Boiler condensate pipe
If the condensate pipe has frozen, you may hear gurgling noises coming from your heating system, the error code E133, E28 or E04:10 and the boiler will shut down.
How to prevent a Boiler condensate pipe from freezing
To help prevent your condensate pipe freezing, you can lag the pipe with waterproof and weatherproof lagging.
How to protect your Boiler in winter
As the nights draw in and the days get cooler, your Boiler’s workload increases significantly.
Get your home in the best shape ready for winter
There’s self-care, but what about that pre winter season home-care routine?
Why Baxi?
Our Services
Book a Repair
Whether your product is in or out of warranty, or you have a maintenance plan with us already, you can book your repair in with us today.
Book a Service
Rest assured your service will be carried out by a qualified Gas Safe engineer, providing you with the best ongoing appliance care for your home heating system.
Help and Advice
We've shared the answers to some of the most frequently asked questions about boilers, heating systems, servicing and maintenance.
Smell gas?
Call the National Gas Service on 0800 111 999
- If you think you have a gas leak you need to act quickly.
- Open doors and windows
- Turn off gas at meter (unless the meter is in a cellar or basement)
- Don't use electric switches or naked flames
- Contact a Gas Safe registered engineer to check and fix the appliance as soon as you can