Homeowner Help & Advice

Welcome to Baxi Help and Advice.

 

Find all the latest support online. Search our FAQ library, the perfect place to find the answers to your product and service questions.  

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Baxi at Home Blog

Lots of info, hints and tips about heat and hot water for your home, energy saving and the future of home heating.

Baxi Customer Support for Homeowners

FAQs

We've shared the answers to some of the most frequently asked questions about boilers, heating systems, servicing and maintenance.

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How-to Guides

Explore our insightful library of expert advice topics and how-to-videos, covering our range of products and services

Popular blog articles

Read about the energy transition

Got questions about the energy transition?

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What is the Boiler Upgrade Scheme?

The Boiler Upgrade Scheme (BUS) provides eligible homeowners a grant of up to £7 500 to help with the cost of low-carbon heating systems such as air source heat pumps.

Are there grants available for air source heat pumps?

Grants such as the Boiler Upgrade Scheme are available to help eligible households with the cost of having an air source pump installed at the property.

Can I still replace my old gas boiler?

Yes, you can replace your existing gas boiler but you don’t have to do this before 2025. Find out more at Baxi's FAQ section...

How to thaw a frozen Boiler condensate pipe

Watch our video for step by step instructions on how to thaw your frozen boiler condensate pipe.

Popular FAQs

What is the Boiler Upgrade Scheme?

The Boiler Upgrade Scheme (BUS) provides eligible homeowners a grant of up to £7 500 to help with the cost of low-carbon heating systems such as air source heat pumps.

Are there grants available for air source heat pumps?

Grants such as the Boiler Upgrade Scheme are available to help eligible households with the cost of having an air source pump installed at the property.

Can I still replace my old gas boiler?

Yes, you can replace your existing gas boiler but you don’t have to do this before 2025. Find out more at Baxi's FAQ section...

FAQs

We've shared the answers to some of the most frequently asked questions about key issues that are important to you.

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