2. Help and Advice

Homeowner Help & Advice

Welcome to Baxi Help and Advice. Find all the latest support online. Search our FAQ library, the perfect place to find the answers to your product and service questions.  

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Baxi at Home Blog

Lots of info, hints and tips about heat and hot water for your home, energy saving and the future of home heating.

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Baxi Customer Support for Homeowners

FAQs

We've shared the answers to some of the most frequently asked questions about boilers, heating systems, servicing and maintenance.

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Baxi - Customer Support

How-to Guides

Explore our insightful library of expert advice topics and how-to-videos, covering our range of products and services

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Popular blog articles

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Energy Transition

Air source heat pump misconceptions and myths

There’s often conflicting information and misconceptions about air source heat pumps, from misunderstanding how they work in cold weather, to how noisy they might be. Here, we look at some of the common misunderstandings you might have heard and the truth behind ASHP myths.

12/02/2026

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Read about the energy transition

Popular FAQs

What is the Boiler Upgrade Scheme?

The Boiler Upgrade Scheme (BUS) provides eligible homeowners a grant of up to £7 500 to help with the cost of low-carbon heating systems such as air source heat pumps.

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Are there grants available for air source heat pumps?

Grants such as the Boiler Upgrade Scheme are available to help eligible households with the cost of having an air source pump installed at the property.

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Can I still replace my old gas boiler?

Yes, you can replace your existing gas boiler but you don’t have to do this before 2025. Find out more at Baxi's FAQ section...

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Are there grants available for air source heat pumps?

Different areas may offer different grants to help you with the cost of installing an air source heat pump. Find out if you are eligible on this page.

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What is the Boiler Upgrade Scheme?

Find out everything you need to know about Boiler Upgrade Scheme and if you eligible for the Boiler Upgrade Scheme.

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