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Our FAQs
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Baxi Customer Support
We are an award-winning service division and are here to provide support for the lifetime of your boiler.
Cold weather advice
How to thaw a frozen Boiler condensate pipe
If the condensate pipe has frozen, you may hear gurgling noises coming from your heating system, the error code E133, E28 or E04:10 and the boiler will shut down.
How to prevent a Boiler condensate pipe from freezing
To help prevent your condensate pipe freezing, you can lag the pipe with waterproof and weatherproof lagging.
How to protect your Boiler in winter
As the nights draw in and the days get cooler, your Boiler’s workload increases significantly.
Get your home in the best shape ready for winter
There’s self-care, but what about that pre winter season home-care routine?
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Customer Relations
Baxi Customer Support
Brooks House
Coventry Road
Warwick
CV34 4LL