FAQs

How can we help?

We've shared the answers to some of the most frequently asked questions about key issues that are important to you.

  • All FAQ's
  • Baxi Packaged Solutions

  • Cylinders

  • Heat Pumps

  • Heat Interface Unit

  • MCS Umbrella

  • Professional

  • Training

Do I have to be Gas Safe registered to install an Air Source Heat Pump?

A competent knowledge in plumbing and heating is all that is needed as a prerequisite for the NVQ Level 3 Heat Pump Installation qualification. Read more...

Will I need to have any training to use a Prefabricated Utility Cupboard properly?

Our dedicated team will be on hand to provide expert training for housing providers, housebuilders, and other teams. We also provide a QR code where tenants can access a helpful guide on how a Prefabricated Utility Cupboard (PUC) works.

Why consider a Prefabricated Utility Cupboard

A Prefabricated Utility Cupboard is a high-quality turnkey solution that allows for reduced on-site labour and installation time. The unit is compatible with low-carbon systems to assist with meeting sustainability targets and waste reduced.

What property types can I use a Prefabricated Utility Cupboard for?

Prefabricated Utility Cupboards, or PUCs, are suitable for most residential buildings. The unit is typically placed conveniently under a staircase, making it accessible and practical. Options for other buildings are also available.

Is a Prefabricated Utility Cupboard suitable for use with renewable technology?

Prefabricated Utility Cupboards, or PUCs, can be part of a renewable energy heating system and suitable for use with low-carbon solutions, such as air source heat pumps, or a boiler.

How soon can a Prefabricated Utility Cupboard be installed?

Prefabricated Utility Cupboards (PUCs) are constructed off-site and delivered to the property ready to be fitted. This keeps installation times down and the process straightforward for you and the building’s residents.

How does a Prefabricated Utility Cupboard support us with post-installation maintenance?

The Baxi Prefabricated Utility Cupboard (PUC) is equipped with the innovative Mercurius platform so you can plan for maintenance and other costs. The software also identifies potential operational issues before they escalate, letting you take preventive steps and maintain the performance you need

What is an MCS Umbrella Scheme?

An MCS Umbrella scheme allows you as an installer to carry out heat pump installations and access grants for your homeowners without the need to be MCS certified yourself.

Understanding hot water cylinder sizes and dimensions

Hot water cylinders come in different sizes and capacity varies according to factors such as the size of the property and the number of occupants.

What size hot water cylinder do I need for a 2 or 3 bed house?

Though the usage varies, there is a general rule of thumb you can use for getting the right size cylinder for your home, usually between 45-60 litres of water per occupant. A two-bedroom home (2–3 occupants) typically requires a cylinder that holds between 120 and 180 litres and three-bedroom homes (3–4 occupants) typically need a cylinder that holds between 180 and 240 litres.

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Contact your ASM

If you are a merchant or installer, your local Baxi representative is here to help.

Our Solutions

Our range of heating and hot water solutions are designed with reliability, performance and energy efficiency in mind. Stocked in plumbing and builders' merchants nationwide we have a wide range of models and outputs of products, flues, controls and accessories suitable for all domestic heating installations.