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Question 1

Air source heat pump costs

Accepted Answer

Air source heat pump tends to cost around £14,000. But, homeowners in England & Wales can get a discount of up to £7,500 off an ASHP installation. More...

Question 2

Do you need planning permission for an air source heat pump?

Accepted Answer

In most cases, you don't need planning permission for an air source heat pump (ASHP). But there are certain rules & regulations to be followed in certain circumstances or settings.

Question 3

Is an air source heat pump noisy?

Accepted Answer

Air source heat pumps are designed to be quiet pieces of equipment, typically no louder than a refrigerator.

Question 4

What size air source heat pump do I need?

Accepted Answer

Heat pumps need to be sized correctly in order to work efficiently. Generally, larger homes need a heat pump with a larger output.

Question 5

What should my boiler pressure be set at?

Accepted Answer

Normal operating water pressure for your boiler & central heating system is between 1.0 and 2.0 bar. Find out how to troubleshoot when the pressure drops.

Question 6

Can an air source heat pump improve my EPC rating?

Accepted Answer

Having an air source heat pump installed at your property can bring significant benefits. One of them being your EPC rating. Find out more...

Question 7

What are the Advantages and Disadvantages of Air Source Heat Pumps

Accepted Answer

From saving energy bills, ASHP grants to space requirement considerations; find out all about the pros and cons of Air Source Heat Pump...

Question 8

What is the coefficient of performance (COP) of an air source heat pump?

Accepted Answer

An air source heat pump’s COP and SCOP ratings give an indication of how efficiently it performs under certain conditions and throughout the year.

Question 9

Do air source heat pumps need servicing?

Accepted Answer

Yes, to maintain the warranty T&C’s heat pumps should be serviced each year. It not only keeps your warranty valid, but it makes sure your heat pump, and associated system is kept in top working order to prevent any unexpected breakdowns.

Question 10

How much does it cost to service an air source heat pump?

Accepted Answer

Prices start from £200 for a one-off annual service. Baxi offer servicing plans to help spread the cost of the annual service over the year.

Question 11

Why should I get the water in my central heating system cleaned?

Accepted Answer

If your boiler breaks down due to sludge in the system, the repair work is not covered under your warranty and can lead to expensive repair bills as a result.

Question 12

How do I know if I've got sludge in my central heating system?

Accepted Answer

Issues with your radiator temperature, leaks from your boiler, and unusual sounds from within your system are all indicators that there is a buildup of sludge.

Question 13

Can an air source heat pump be moved after installation?

Accepted Answer

While it is technically possible, as a general rule, an air source heat pump should not be moved once it’s installed. Find out more about the process...

Question 14

Will I need a hot water cylinder with my air source heat pump?

Accepted Answer

Yes, you will need a hot water cylinder with your air source heat pump, unless you are looking at a hybrid system.

Question 15

Should I turn off my boiler in the summer?

Accepted Answer

Generally, it is best to keep your boiler switched on even during the summer months, however this can depend on your home and your circumstances.

Question 16

Is a condensing boiler a combi boiler?

Accepted Answer

Is a condensing boiler the same as a combi boiler? The short answer is yes. However, there are 3 types of condensing boilers.

Question 17

How do I set up my new My Baxi app for my uSense smart control?

Accepted Answer

All the information on your old uSense app should be migrated automatically to your new My Baxi app.

Question 18

Why should I have a filter fitted?

Accepted Answer

Many boiler breakdowns occur due to sludge in the heating system. A magnetic filter is an effective way of preventing this sludge from accumulating, and may prevent costly breakdowns at a later stage.

Question 19

How often should I have my boiler serviced?

Accepted Answer

We advise you have your boiler serviced every year in accordance with the manufacturer’s instructions and to keep your warranty valid.

Question 20

How long is the warranty on a Baxi boiler?

Accepted Answer

Baxi boiler warranties range from two-year parts and labour up to 10-year parts and labour, subject to being registered within 30 days of the boiler’s installation and an annual service being carried out.

Question 21

Why is my boiler pressure low?

Accepted Answer

A decrease in boiler pressure can be the result of air getting into the system, a leak, or debris. Adjusting the pressure is usually straightforward, but contact an engineer if you notice the pressure dropping frequently.

Question 22

How long does a boiler last?

Accepted Answer

Typically, a well-maintained boiler will last between 10 and 15 years, with a service carried out at least once a year.

Question 23

Why are my radiators cold?

Accepted Answer

If you notice that your radiators are cold to the touch, you may have air or sludge trapped inside the system. These can be simple to resolve, but if you’re concerned, contact a heating engineer to help.

Question 24

How energy efficient is my boiler?

Accepted Answer

Most modern boilers are designed to be highly efficient, due to changes in building regulations. You can use your boiler’s Energy related Products (ErP) directive certification to understand how efficient it is.

Question 25

Which Baxi boiler do I have?

Accepted Answer

You can identify what type of Baxi boiler you have by checking the instruction manual, serial number, or by calling Baxi Customer Support on  0330 678 0917.

Question 26

How does a system boiler work?

Accepted Answer

A system boiler has all the main components of the heating system within it, allowing a neat and quick installation. The boiler heats water stored in a cylinder or tank, delivering hot water when required and is particularly beneficial in properties that have a high demand for hot water.

Question 27

Where is safe to install a boiler?

Accepted Answer

You can have your boiler installed safely in most rooms. However, you do need to consider the Building Regulations.

Question 28

What is a condensing boiler and how does it work?

Accepted Answer

A condensing boiler is a boiler that recaptures and reuses the heat from combustion gases that would normally be lost through the flue. There are three main types of condensing boiler: combi, system, and heat only boilers

Question 29

How do I set up holiday mode?

Accepted Answer

Holiday mode can be accessed from the More menu in your My Baxi app.

Question 30

How do I connect My Baxi app to my Alexa?

Accepted Answer

Connect the My Baxi app to Alexa by enabling the My Baxi Skill from the Alexa store.

Question 31

What temperature should my boiler be set at?

Accepted Answer

Typically, your boiler should be set to at least 65 degrees Celsius to prevent bacteria growing in the water and maintaining comfort.

Question 32

How can I set the temperature for my hot water?

Accepted Answer

You can set the temperature for your hot water between 50 and 60 degrees Celsius using the controls on your thermostat.

Question 33

How can I set the schedule for my central heating?

Accepted Answer

You can set the schedule for your central heating using the Baxi uSense app or thermostat.

Question 34

Does my boiler filter need cleaning?

Accepted Answer

Your boiler filter should always be cleaned as part of your boiler’s annual service.

Question 35

Do I need to change my radiators for a new air source heat pump?

Accepted Answer

As air source heat pumps work at lower temperatures than traditional boilers, there may be a need for your radiators to be upgraded.

Question 36

What happens at a boiler service?

Accepted Answer

During a boiler service, your Gas Safe registered installer will carry out various checks, such as checking the gas pressure, ensuring safety devices are in good condition, and pipework is in a suitable condition. It will usually take around half an hour to complete a boiler service.

Question 37

What do I need to do to prepare for my Baxi Engineer visit?

Accepted Answer

Ahead of your Baxi engineer visit, make sure there is somewhere for them to park their van, that the boiler or cylinder can be accessed easily, and they have a safe environment to work in.

Question 38

Can I run a bath and shower at the same time?

Accepted Answer

Depending on whether you have a hot water cylinder, you can normally run a bath and a shower at the same time. A system boiler and storage cylinder may be more suitable for properties that have a higher demand.

Question 39

What are the different types of boilers?

Accepted Answer

The main types of boiler are combi, system, heat only, and electric boilers. The one that you choose for your property will depend on your specific needs and aspects of your home.

Question 40

Why is my boiler leaking?

Accepted Answer

Checking for damp surfaces on or around your boiler, pipe corrosion, and water dripping beneath it can help identify if there is a leak.

Question 41

What are the different hot water settings and how do I change them?

Accepted Answer

You can change your hot water settings through the Hot Water panel on your Baxi unit.

Question 42

Are air source heat pumps safe?

Accepted Answer

Air source heat pumps that are installed correctly and in accordance with key guidelines are designed to be safe and efficient, with numerous safety features required as part of the installation.

Question 43

Are there grants available for air source heat pumps?

Accepted Answer

Grants such as the Boiler Upgrade Scheme are available to help eligible households with the cost of having an air source pump installed at the property.

Question 44

Understanding hot water cylinder sizes and dimensions

Accepted Answer

Hot water cylinders come in different sizes and capacity varies according to factors such as the size of the property and the number of occupants.

Question 45

What size hot water cylinder do I need for a 2 or 3 bed house?

Accepted Answer

Though the usage varies, there is a general rule of thumb you can use for getting the right size cylinder for your home, usually between 45-60 litres of water per occupant. A two-bedroom home (2–3 occupants) typically requires a cylinder that holds between 120 and 180 litres and three-bedroom homes (3–4 occupants) typically need a cylinder that holds between 180 and 240 litres.

Question 46

Can a hot water cylinder work with an immersion heater?

Accepted Answer

The short answer is yes. Find out how an hot water cylinder work with an immersion heater works; and how to maintain the system...

Question 47

What do Baxi error codes E23, E53, E133, E119 and E128 mean?

Accepted Answer

If your boiler shows error code E28, E53, E133, E119 or E128 then your condensate pipe may be frozen.

Question 48

Will an air source heat pump provide all of my heating and hot water needs?

Accepted Answer

When combined with a compatible hot water cylinder, an air source heat pump can be a great option for efficient heating and hot water performance.

Question 49

Where can I find the serial number of my boiler?

Accepted Answer

Serial number can usually be found on the drop down panel on the front of the boiler. Some boilers have a tag underneath the boiler. Find out more...

Question 50

How old is my boiler?

Accepted Answer

You can find out how old your boiler is by visiting the official industry database. Read more...

Question 51

How does a heat only boiler work?

Accepted Answer

Heat only boilers heat the water stored in a cylinder or tank, delivering hot water throughout the property when it’s needed.

Question 52

How does a combi boiler work?

Accepted Answer

A combi boiler brings central heating and hot water together in one unit. Water is heated instantly when a tap is turned on and the thermostat signals the boiler to turn on the heating when the temperature drops below a set temperature.

Question 53

Does an air source heat pump freeze in the winter?

Accepted Answer

Most modern heat pumps have a defrost cycle feature to prevent it freezing during the winter.

Question 54

Do I have to have a magnetic boiler filter installed?

Accepted Answer

Fitting a filter is considered best practice when installing a new boiler. The installer must carry out the following steps when a new boiler is fitted...

Question 55

What is a back Boiler?

Accepted Answer

A Back Boiler is a small, compact Boiler fitted at the back of an open fireplace hearth. Find out everything you need to know about the Back Boiler.

Question 56

What are the benefits of a boiler service?

Accepted Answer

Regular servicing can keep you and your family safe, save you money and keep your warranty valid. Find out more...

Question 57

Should I turn off my air source heat pump in the summer?

Accepted Answer

Air source heat pumps work best when they are allowed to run continuously. You’ll need to keep it switched on, even in summer, for it to work efficiently throughout the year.

Question 58

Why is my external condensate pipe freezing?

Accepted Answer

Condensate pipes can freeze in extreme temperatures or as a result of improper insulation. A slow flow rate can also cause the wastewater to freeze before it can be drained away.

Question 59

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Accepted Answer

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FAQs

How can we help?

Air source heat pump costs

Do you need planning permission for an air source heat pump?

Is an air source heat pump noisy?

What size air source heat pump do I need?

What should my boiler pressure be set at?

Can an air source heat pump improve my EPC rating?

What are the Advantages and Disadvantages of Air Source Heat Pumps

What is the coefficient of performance (COP) of an air source heat pump?

Do air source heat pumps need servicing?

How much does it cost to service an air source heat pump?

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