Support
We are an award-winning service division and are here to provide support for the lifetime of your appliance. We aim to provide customer excellence throughout the life of your product. A service which is simple and can adapt to your needs, one which our customers trust and goes beyond their expectation.
Our customers tell us everyday on Trustpilot how we are performing. 82% rate our service at 5-stars with a 4.6-star rating
Monday to Friday
8am - 6pm
Saturdays and Bank Holidays
8:30am - 2pm
Whether your product is in or out of warranty, or you have a maintenance plan with us already, you can book your repair in with us today.
Thank you for choosing Baxi Customer Support to service or repair your appliance. Just before our engineer arrives, here are a few things to note that will help the job go smoothly.
Providing you with comprehensive instructions and information to help you effectively operate, maintain and troubleshoot your boiler.
Explore our insightful library of expert advice topics and how-to-videos, covering our range of products and services.
We've shared the answers to some of the most frequently asked questions about boilers, heating systems, servicing and maintenance.
We are so confident in the reliability and quality of our boilers that we offer up to 10-years.
Tell us a little bit about your home using our Find a Boiler tool and we'll advise you of the most appropriate Baxi boiler from our range of models and outputs.
Simply enter your postcode and find a local, trained, Gas Safe registered engineer to give you a free, no-obligation quote on a new boiler, cylinder, service or repair.
Your dedicated online portal providing a whole host of digital services to support your heating system. Manage important information and documents easily, 24/7.
Call the National Gas Service on 0800 111 999
