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Customer Support - Baxi

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We are an award-winning service division and are here to provide support for the lifetime of your boiler.

Featured Article

Baxi is a leading manufacturer of heating and hot water solutions

Our solutions include Boilers, Air Source Heat Pumps (ASHPs), combined heat and power (CHP), heat interface units (HIUs), prefabricated plant rooms and skids, controls and digital applications.

In the UK and Ireland, Baxi has a portfolio of some of the best known and most respected brands in the residential and commercial heating industry - Remeha, Potterton Commercial, Andrews water heaters, and Heatrae Sadia.


Baxi is proud to have been manufacturing in the UK since 1866. From our award-winning customer support to our industry-leading hands-on training, we are fully committed to making life with Baxi as easy as possible.


We have a strong research and development platform and the financial strength of BDR Thermea Group means we make considerable capital investment to stay at the cutting edge of innovation. We are actively involved with designing products that will take us into the zero carbon future.


We employ over 1,200 people in the UK and Ireland and our manufacturing site is in Preston, close to where Baxi was first established in 1866.

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Monday to Friday

8am to 6pm

Saturdays and Bank Holidays

8:30am - 2pm

Baxi at Home Blog

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What can customers do to reduce the cost of an air source heat pump installation?

Cost of installing an air source heat pump can be expensive. But homeowners can reduce their carbon footprint & increase property's efficiency. Read more

Can an air source heat pump work alongside a boiler?

Yes. This is known as a hybrid system and is becoming more and more popular. Read more...

What is the Boiler Upgrade Scheme (BUS)?

Find out what Boiler Upgrade Scheme (BUS) is and how it works at Baxi FAQs section...

How much does it cost to run an air source heat pump?

Find out how much does it cost to run an air source heat pump here at our Baxi FAQs...

Who needs to know, when installing an air source heat pump?

Who needs to be informed when installing an Air Source Heat Pump? Find out the lost of people/authorities here...

What do I need to consider when changing a boiler to an air source heat pump?

Replacing a boiler with an air source heat pump? Here's all you need to consider when changing a boiler to an air source heat pump...

Do I have to be Gas Safe registered to install an air source heat pump?

A competent knowledge in plumbing and heating is all that is needed as a prerequisite for the NVQ Level 3 Heat Pump Installation qualification. Read more...

Do I have to be F-Gas certified to fit an ASHP?

Monobloc style air source heat pumps contain a hermetically sealed refrigeration circuit and do not require F-Gas certification to install.

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Baxi at Home Blog

Read on for lots of info, hints and tips about heat and hot water for your home, energy saving and the future of home heating.

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