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Customer Support - Baxi

Customer Support

We are an award-winning service division and are here to provide support for the lifetime of your boiler.

Featured Article

Baxi is a leading manufacturer of heating and hot water solutions

Our solutions include Boilers, Air Source Heat Pumps (ASHPs), combined heat and power (CHP), heat interface units (HIUs), prefabricated plant rooms and skids, controls and digital applications.

In the UK and Ireland, Baxi has a portfolio of some of the best known and most respected brands in the residential and commercial heating industry - Remeha, Potterton Commercial, Andrews water heaters, and Heatrae Sadia.


Baxi is proud to have been manufacturing in the UK since 1866. From our award-winning customer support to our industry-leading hands-on training, we are fully committed to making life with Baxi as easy as possible.


We have a strong research and development platform and the financial strength of BDR Thermea Group means we make considerable capital investment to stay at the cutting edge of innovation. We are actively involved with designing products that will take us into the zero carbon future.


We employ over 1,200 people in the UK and Ireland and our manufacturing site is in Preston, close to where Baxi was first established in 1866.

Opening times

Monday to Friday

8am to 6pm

Saturdays and Bank Holidays

8:30am - 2pm

Baxi at Home Blog

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Carbon Monoxide (CO) Advice

Read on for info on signs and what to do if you suspect you have carbon monoxide poisoning; and learn about CO alarms.

User Guides

Looking for product literature? We have all the User Guides and Manuals you may need.