At Baxi, we believe that all our staff and contractors working on our behalf have the right to work in an environment free from all forms of prejudice and abuse. Keeping our colleagues safe is a key priority as an employer.

We take a strict zero-tolerance approach to any form of discrimination, harassment, victimisation, aggression or bullying towards our employees and contractors working on our behalf.

Our colleagues have the right to be treated equitably and with dignity and respect.

Should customer behaviour become unacceptable, we support our colleagues in ending their interaction with that customer either when face to face, talking over the phone or communicating in writing with them.