Commercial Services

Technical Support

Do you have a technical enquiry?

From determining correct flue sizes to understanding error codes or finding the right clearance spaces, our expert technical support team will be able to help.

Call us on 0345 070 1055.

This includes our 24/7 out of hours technical helpline.

How we can help you

Installation and servicing support

Ensuring seamless installation processes and offering regular maintenance services to optimize the performance and longevity of our products

In-field support

Providing on-site assistance and expertise to customers, whether it's troubleshooting, system optimization, or addressing technical issues, ensuring efficient operation and resolving challenges promptly

Technical information and data

Equipping you with extensive product specifications, performance data, and installation guidelines to support informed decision-making, system design, and troubleshooting

Maintaining and operating products

Ensuring optimal performance and longevity

Fault-finding and error codes

Efficiently identifying and addressing issues to ensure the smooth operation of our products

Guidance on legislation and regulations

Ensuring customers stay compliant with industry standards and requirements

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Expert technical advice and support

We offer out-of-hours engineer support that’s dedicated to Baxi, Remeha by Baxi, Andrews Water Heaters and Potterton Commercial customers. For expert technical advice and support, day or night:

UK 0330 678 0140

Ireland 01 459 0870

remehaby@baxi.co.uk

(Remeha by Baxi)

0345 070 1057

commercial.tech@baxi.co.uk

(Andrews Water Heaters or Potterton Commercial)

For anything else, our extensive online resources provide a wealth of information and guidance. 24/7.